999bet bd Privacy Policy
Your personal information is an important asset to us. In this policy, we clearly explain what information is collected, how it is used and stored, and what your rights are.
This privacy policy applies to all services on the 999bet bd platform. When you use our website, create an account, make a deposit, or play games, you agree to the terms of this policy. We encourage you to read our Terms and Conditions carefully before creating your account.
We believe transparency about information is the foundation of trust. That is why we have presented our data collection and management practices in language that is as simple and clear as possible.
1 What Information We Collect
1.1 Registration and Account Information
When you create an account at 999bet bd, we collect the following information:
- Full name and date of birth (for age verification — no one under 21 may register)
- Mobile number and email address
- National ID number or passport number (for identity verification when required)
- Payment method details (bKash, Nagad, Rocket, or bank account)
- Your chosen username and password (passwords are always stored in encrypted form)
1.2 Automatically Collected Information
While you use our platform, some technical information is collected automatically, such as:
- IP address and device identifier information
- Browser type, operating system, and screen resolution
- Site entry and exit times, page views, and click data
- Cookie and session information (see Section 7 for details)
1.3 Transaction and Gaming Information
A record of every deposit, withdrawal, and betting activity is stored securely on our servers. This information is used to verify account history, prevent fraud, and ensure responsible gaming.
2 How Collected Information Is Used
999bet bd uses your information only for specific and legitimate purposes. We never process information for excessive or unrelated uses.
2.1 For Service Operations
- Completing account creation and identity verification
- Processing deposits and withdrawals
- Providing bonuses, cashback, and VIP benefits
- Providing customer support via 24/7 live chat and email
2.2 For Security and Fraud Prevention
We analyze transaction and login data to keep user accounts secure and to detect unusual activity. This is in your own interest.
2.3 To Ensure Responsible Gaming
By analyzing gaming behavior, we monitor whether any user is developing risky gaming habits and provide support when needed. Visit our Responsible Gaming page to learn more.
2.4 For Communication and Notifications
- Important account-related notifications (password changes, OTP, etc.)
- Information about new offers and promotions (you can turn this off if you wish)
- Notifications of changes to this privacy policy
3 Information Storage and Protection
3.1 Technical Security Measures
All your information is transmitted via SSL encryption. Sensitive data stored on servers (such as passwords and payment data) is kept secure using high-grade encryption algorithms. Our infrastructure undergoes regular security testing.
3.2 Access Controls
Only authorized staff may access your information for specific operational purposes. All access is logged and regularly audited.
3.3 Data Retention Period
All relevant information is stored for as long as your account is active. Even after an account is closed, some information may be retained for a defined period to meet legal obligations and resolve disputes.
4 Sharing Information with Third Parties
999bet bd never sells your personal information to third parties. However, in limited circumstances, certain information may be shared with specific parties:
4.1 Payment Service Providers
Necessary information is shared with the relevant payment institutions to process bKash, Nagad, Rocket, and bank transfers. This information is used solely for transaction processing.
4.2 Game Studios and Software Providers
Our game providers — including Pragmatic Play, Evolution, PG Soft, and JILI — process gameplay data. They follow their own privacy policies and do not receive directly identifiable personal information.
4.3 Legal Obligations
Information may be provided to investigating authorities under applicable Bangladeshi law or court order. In such cases, 999bet bd provides only the information that is legally required.
4.4 Technology and Analytics Partners
We use trusted technology partners for analyzing site performance and monitoring security. They can only see aggregated and anonymized data.
5 Your Rights and Choices
You have clear rights over your own information. You may submit any of the requests listed below to our customer service team.
5.1 Right to Access Information
You may ask us at any time what information we hold about you. We will inform you within a reasonable time.
5.2 Right to Correct Information
If any of your information appears to be incorrect or incomplete, you may request a correction. A verification process may apply for changes to identity-related information.
5.3 Right to Request Deletion
You may request that your account and information be deleted. However, where there are legal obligations or ongoing disputes, some information may be required by law to be retained for a specified period.
5.4 Right to Stop Marketing Communications
If you do not wish to receive promotional messages, you can turn off notifications from account settings or through the support team. However, important service-related messages (OTP, security alerts) cannot be turned off.
6 Minors and Age Verification
999bet bd strictly prohibits registration and gaming by anyone under the age of 21. We verify age at account creation, and additional identification may be requested in suspicious cases.
We do not knowingly collect or store any information from anyone under 21. If it comes to our attention that we hold information about a minor, it will be immediately deleted and the associated account will be suspended.
If parents suspect their child is using this platform, please contact our support team.
7 Cookies and Tracking Technologies
Our website uses cookies that improve your browsing experience and ensure the platform functions correctly.
7.1 Essential Cookies
These cookies are necessary for managing login sessions, security verification, and core site functions. Disabling them will disrupt the main functions of the site.
7.2 Analytical Cookies
We collect anonymous analytical data to understand which parts of the site users visit most and where issues arise. These cookies do not identify you personally.
7.3 Managing Cookies
You can disable non-essential cookies through your browser settings. Doing so may limit some features.
8 Data Transfer and Server Location
Your information may be stored or processed on servers outside Bangladesh as needed to operate our services. In such cases, we ensure that the relevant servers and service providers meet adequate data protection standards.
Regardless of where your information is stored, the protection standards set out in this privacy policy always apply.
9 Policy Changes and Notifications
We may update this privacy policy as the scope of our services and technology changes over time. For significant changes, we will:
- Send a notification to your registered email address
- Display a notice at the top of the website
- Update the "Last Updated" date on this page
If you continue using the platform after a change, you will be considered to have agreed to the new policy. We therefore encourage you to visit this page regularly. A general introduction to the platform is available on our About 999bet bd page.
10 Contact Us
To ask any question, submit a request, or raise a complaint about this privacy policy, please contact our support team. We provide support in Bengali and English 24 hours a day, 7 days a week.
- Live Chat: Click the chat icon on any page of the website
- Email: [email protected]
For information-related requests, we try to respond as quickly as possible after verifying your identity. For general questions, you can visit our Frequently Asked Questions (FAQ) section — many common questions are already answered there.